5. Receive Performance Metrics

Eric founded Greenview in 2008 as a boutique firm specializing in the metrics, measurement, and reporting of carbon and other sustainability performance indicators within hospitality & tourism. He is a frequent speaker, organizer, researcher, and generally ubiquitous character in the topic of sustainability measurement, leveraging nearly three decades of direct work in the field of sustainability.

Eric began his career canoeing people through the jungle in 1997. He spent 10 years working in ecotourism across Costa Rica, Mexico, and Brazil in operations and then as a consultant. Eric started out managing eco lodges and nature park operations, and then naïvely decided to go on his own as an independent consultant. Eric eventually built his client list to include hotels, parks, nature & cultural tour operators, receptive tour companies, and eventually destinations. During this time, his entrepreneurial ventures included co-owning a failed speedboat & outrigger canoeing tour business in Bahia, Brazil.

Throughout these formative years Eric spent plenty of time in forests and parks, and became fascinated with the concept of carbon sequestration for value it placed on nature, and the opportunities it provided for conservation as well as tourism. He started researching the topic in 2001 and won a student research award at Cornell University for his paper titled “Carbon Offsetting, Trading, and Sequestration and their Relation to Travel & Tourism.” Fast forward 10 years later, as a research fellow at Cornell, Eric authored the study “Developing a Sustainability Measurement Framework for Hotels: Toward an Industry-wide Reporting Structure” and was selected as the technical consultant to develop the Hotel Carbon Measurement Initiative. Another 10 years later in 2021, he rallied industry bodies and dozens of hotel companies to develop a Net Zero Methodology for Hotels.

Throughout his career Eric has consulted globally for a wide range of organizations including several Fortune 500 companies across hospitality, tech, healthcare, real estate, with specialized travel industry experience including hotel companies; cruise lines; tour operators, attractions and mixed-use complexes; event organizers; destinations, and working with industry bodies including the American Hotel & Lodging Association, World Travel & Tourism Council, UN World Tourism Organization, US Green Building Council, and Joint Meetings Industry Council.

Eric is a member of the International Standards Committee of the Global Sustainable Tourism Council, the Tourism Panel on Climate Change Expert Panel, the UFI Committee on Sustainable Development, and the board of advisors of the Phuket Hotels Association. He has held research fellowships at the Cornell University Center for Hospitality Research and been an adjunct instructor at the NYU University Tisch Center for Hospitality and Tourism. Eric earned a Bachelor of Science from the Cornell University School of Hotel Administration and a Master of Science in Tourism & Travel Management from New York University. In his spare time, Eric is Treasurer and an active board member of the Orphaned Starfish Foundation. He still hangs out in forests, and has enjoyed playing capoeira since 2002.

As a Senior Analyst with Greenview, Victoria is responsible for the smooth delivery of new feature and enhancement releases for the Greenview Portal, the company’s sustainability data management system. She works closely with clients on their corporate sustainability programs, focusing on ESG data analysis, and implementing and enhancing their ESG data performance monitoring processes. She strives to address client reporting needs by managing the company’s databases of Scope 1, 2 and 3 emission factors and conversion factors for accurate emissions calculations. She also supports various hospitality industry initiatives including the Hotel Carbon Measurement Initiative (HCMI), the industry’s go-to methodology to measure and communicate the carbon impact of their hotel stays and meetings, and the Cornell Hotel Sustainability Benchmarking (CHSB) Index, the industry’s largest annual benchmarking of environmental data. She has a Bachelor of Science (Hons.) in Environmental Earth Systems Science and Public Policy & Global Affairs from the Nanyang Technological University (NTU Singapore).

Jasline works with clients to shape their sustainability strategy and drive transformation across their operations. She analyzes client sustainability risks and opportunities and advises on enhancements to policies, programs and disclosure. Her expertise lies in single-use plastic elimination, circular economy and responsible procurement, and she supports hotel alignment with leading industry sustainability standards, such as the GSTC Industry Criteria for Hotels. She is also familiar with ESG disclosure standards and frameworks, including ISS, GRI, GRESB, SASB and TCFD, and helps clients navigate through their reporting needs. She serves hotel chains and hospitality REITS, as well as other industry stakeholders (development institutions and NGOs) in support of industry sustainability efforts. One of her recent projects involves the development of an industry plastic measurement methodology which aims to facilitate progress in plastic use reduction. Jasline graduated from the National University of Singapore with a Bachelor of Environmental Studies (Hons). Outside work, she enjoys cycling, hiking and exploring new flavors for her homemade kombucha.

Lauren Sandler is highly qualified and accomplished ESG leader. With a background in environmental sustainability and corporate social responsibility, her career expands over various industries including consulting, facility management, travel and tourism. Lauren holds the FSA Credential Level I (Fundamentals of Sustainability Accounting), LEED AP O+M and is a certified ISO 14001 Lead Auditor. She is well regarded communicator, uniquely combining technical skills with deep environmental and business knowledge.

Lauren is currently a Director at Greenview, in which she provides advisory consultation to clients on sustainability strategy, programs and reporting, primarily within the hospitality industry. Prior to Greenview, Lauren spent 10 years working in the travel & tourism industry at Wyndham Destinations and The Hertz Corporation. At Wyndham, she oversaw global environmental sustainability programs across all business units, resorts, and offices. Her areas of focus included hotel and resort green certification, energy, emissions, water, waste, employee engagement, human rights, philanthropy, and responsible supply chain. For Hertz, Lauren headed global sustainability initiatives, focusing on environmental and energy management systems, carbon footprint development, LEED projects and sustainable design and construction. Prior to joining Hertz, Lauren worked in consulting at First Environment, Inc. She provided project management and technical support on carbon footprint development, GHG inventory verification, ISO 14001 environmental management system development and various other sustainability certification projects.

Lauren is based in the New York City metropolitan area. She earned two graduate degrees from the University of Denver, a Master Environmental Policy and Management (MEPM) and Master of Business Administration (MBA). Lauren is also a Bachelor of Science from the University of Michigan, School for Environment and Sustainability.

Manveer has over 10 years of experience in building and managing research projects focused on the intersection of ESG, sustainability marketing initiatives, retail strategies, and consumer behavior.

Manveer joins Greenview from academia where she authored research papers in leading journals including Journal of Business Ethics, Journal of Business Research, European Journal of Marketing, and the International Journal of Retail and Distribution Management.

She brings extensive experience in sharing research results and training a range of stakeholders in various aspects of ESG. She has presented research at numerous international and national conferences including Society of Consumer Psychology, Transformative Consumer Research, Academy of Marketing Science.

Manveer is based in the U.S., New York City metropolitan area and holds a Ph.D. in Consumer Sciences from Auburn University.

Rehma is a Senior Manager at Greenview with a primary role in data management and measurement, data platform enhancements, programs development and implementation, reporting, and research services in the areas of corporate responsibility and sustainability. She also sets up and manages company’s related processes and data flows, as well as team’s collaboration and productivity. She is an expert in processing, manipulating, analyzing and interpreting large data sets to identify trends and patterns and can communicate the findings efficiently. Rehma also leads the continuous development of the company’s sustainability data management system; the Greenview Portal and data analytic tool; the Greenview Hotel Footprinting Tool, as well as their use with clients. Additionally, she performs benchmarking studies on sustainability programs, goals, disclosures, performance, and rankings. She leads the industry-led global data collection and benchmarking initiatives; the Cornell Hotels Sustainability Benchmarking Index (CHSB) published by Cornell’s School of Hospitality Research and the global benchmarking study on sustainability best practices in hotels; the Green Lodging Trends Report (GLTR). Moreover, Rehma is also familiar with ESG reporting frameworks, and leads the data workstreams.

Prior to Greenview, she has served as a Property Researcher at Raine & Horne International (Malaysia) specializing in market research and feasibility studies. She has experience conducting and preparing market research for the purpose of determining the highest and best use of land, ascertaining appropriate development proposals, and preparing feasibility studies relating to new development projects, subdivisions and renovation and refurbishment to existing buildings. She has also served as a valuation executive at JS Valuers Property Consultants Group Malaysia providing valuation services covering extensive range of properties for various different purposes.

Rehma is based in Malaysia. She has a Doctorate Degree (PhD) in Facilities Management with a focus on sustainable buildings and a Bachelor’s Degree in Property Management from the University of Technology Malaysia.

Nicolas is a Senior Advisor at Greenview for its policy tracking and advisory services to meet client needs for managing the landscape of regulatory transition risk of climate change and other ESG-related policies for global and regional portfolios. In addition to ESG consulting he has focused his career on climate change policy since 2009 in the private sector across travel and tourism, manufacturing and industry in the private sector, not-for-profit, and government (UK Department for Business, Energy and Industrial Strategy).

As a Senior Programme Manager for the Sustainable Hospitality Alliance (formerly International Tourism Partnership), Nicolas developed, managed and delivered collaborative programmes between 16 international hotel groups (Including Hilton, Marriott, Hyatt, Radisson, Intercontinental Hotel Group), funding and implementing partners to tackle climate change, human rights, water scarcity and youth employment issues worldwide. He worked closely with Greenview and other partners to develop the Hotel Water Measurement Initiative, Destination Water Risk Index and global decarbonization pathways for the hotel sector. Nicolas also developed a strong expertise on human rights risk in hospitality, working closely with the International Labour Organisation (ILO) and International Organisation for Migration (IOM) to develop guidance for hotels employing migrant workers.

Nicolas Holds a Masters degree in Law and Sustainability (Paris Dauphine University) and Bachelor degree in Law (Université de Perpignan Via Domitia and Copenhagen University). He has both French and British citizenship and is based in London, UK.

Sahil holds a bachelor’s degree in biotechnology engineering and a post graduate degree in Climate Science & Policy from The Energy Research Institute (TERI). His key focus areas include climate policy, climate mitigation, corporate sustainability, and carbon markets.

At Greenview, Sahil supports advisory work related to GHG accounting, LCA and target setting such as SBTi and Net Zero. He also leads Greenview’s work on sustainability risk assessments for portfolio and single properties. In addition to this, Sahil contributed to the development of industry-wide waste and net-zero methodology for hotels. He is a trained Climate Reality Leader and recently cleared GARP’s Sustainability and Climate Risk (SCR) certification.

Prior to Greenview, Sahil worked as an Associate Project Manager at South Pole, where he managed and supported the development, monitoring and verification of several Carbon Offset Projects under GS, CDM and VCS such as solar rooftop, wind energy and other community-based projects like off-grid energy and biogas. Prior to South Pole, Sahil also worked as a Climate Change and Sustainability Consultant and worked on engagements for both private and public sector companies like GRI reporting, Business Responsibility Report (BRR), conducting stakeholder workshops, SDG mapping and materiality assessments. He has also served as a Research Associate at TERI for a UNEP funded project for Laos and supported in identifying sectoral policy gaps in the context of Sustainable Consumption and Production.

Lino is a Greenview Analyst based in Washington, D.C. He holds a B.S. in Environmental Science from the University of Mary Washington and a M.A. in Global Environmental Policy from American University. During his time in grad school Lino explored different focus areas related to climate change and sustainability, developing projects on climate migration, water governance, and sustainable agriculture and viticulture. While at American he also worked as a coordinator for the School of International Service, engaging with students and faculty of all backgrounds. Lino grew up in Barcelona, Spain and is bilingual English-Spanish.

Prior to Greenview, Lino worked with Global Media Services at the Associated Press. He is passionate about achieving meaningful progress towards a more sustainable future, and is excited to be working for an organization that creates measurable impact within a critical industry. A former collegiate athlete, Lino still gives tennis lessons in his free time.

Christian holds an International Bachelor of Business Administration with Honours degree from the Schulich School of Business at York University. His specializations include Responsible Business and Strategic Management, achieving an election to the Dean’s Honour Roll during his time as a student. Christian has built up his knowledge of corporate sustainability through several courses such as: Business and Sustainability, Corporate Social Responsibility in a Global Context and Global Environmental Change, among others.

Prior to Greenview, Christian worked as a Junior Business Analyst at TransPod, where he conducted market research as well as economic and environmental analyses of a Hyperloop transportation system. These analyses quantified the carbon emissions savings and safety benefits as well as the economic rate of return of the Hyperloop transportation system in various regions of the world. Furthermore, Christian worked with the Atlas Smart Cities Organization and was responsible for conducting an implementation plan of snow removal services in Ushuaia, Argentina.

Christian enjoys a wide variety of activities that bring him closer to nature during his spare time including camping, scuba diving and skiing. Furthermore, Christian seeks to maintain an active lifestyle through sporting activities such as ice hockey, soccer, tennis and golf.

Jessica has over 12 years consultancy experience covering corporate sustainability consultancy services including the assistance of private and public sector clients in the development and verification of non-financial corporate report, the development and implementation of ISO 14001 Environmental Management System (EMS), and evaluation of the environmental performance of construction sites. She has also been involved in environmental due diligence (EDD) / HSE compliance audit in Mainland China for international companies of different nature, corporate social responsibility (CSR) development and assessment, and sustainable development training.

Familiar with sustainability database management, internal engagement programmes and annual sustainability report production, Jessica has supported clients of diverse business nature in the design and production as well as verification of Sustainability Report and HSE Report, such as Hongkong Electric, Housing Authority, FujiXerox, Swire Properties, EPD, and Gammon. With her assistance, the Sustainability Report of Architectural Services Department, HKSAR Government achieved A+ level against GRI (G3). As an in-house sustainability expertise, she also assisted The Hongkong and Shanghai Hotels Limited to become one of the leading companies in the world to attain GRI (G4) –Core Level Materiality Matters Check international recognition.

Olivia has over 15 years experience in the travel and hospitality sector in sustainability, strategy, communications and consultancy. She joins Greenview from the World Travel & Tourism Council (WTTC) where she led the organisation’s strategy, research and sustainability initiatives. She oversaw WTTC’s involvement in the development of the Hotel Carbon Measurement Initiative (HCMI) and led industry task forces on ESG reporting, climate action, illegal wildlife trade and human trafficking. Olivia was also responsible for the programme for WTTC’s annual Global Summit and regional events, the annual Tourism for Tomorrow awards programme, and setting the organisation’s strategy based on industry trends and insights. Prior to joining WTTC, Olivia was a consultant with The Tourism Company and developed sustainable tourism strategies for destinations around the UK and internationally as well as hotel and cruise feasibility studies and audience development plans for heritage sites. Olivia is based in London, UK. She has a Masters degree in Tourism, Environment and Development studies from King’s College London and a Bachelors degree in French and Spanish from the University of Edinburgh.

Grace is managing partner of Greenview, a sustainability consulting and research firm providing hospitality organizations with their strategy, programs, and reporting, and hospitality industry with industry insight, trends and benchmarks. She oversees Greenview’s Asia operations as well as co-develops the company’s business plan and growth strategy. She successfully rolled out the Greenview Portal, a software as a service online sustainability data management platform that makes tracking, measuring and improving in areas of sustainability and social responsibility easy and seamless. She leads a software development team and manages the continuous development of the Greenview Portal and industry benchmarking studies including the Green Lodging Trends Report, benchmarking sustainability operational best practices.

She has a focused background in the hotel industry with over 15 years of experience in various functional roles, particularly in driving business through data analysis, reporting and strategic programs. She brings corporate perspective from working at top global hotel brands such as Starwood Hotels and Resorts and Marriott International. At Starwood, Grace optimized the sales organization in underperforming markets by redesigning customer coverage models to drive revenue and gain market share, and managed and liaised with cross-functional teams to ensure that newly opening hotels have successful opening performances. At Marriott, she led the lodging business plan for select service properties to quantify future investments and profit contribution of new openings, and conducted investment analyses to structure various transactions. In addition to her hotel background, she gained Asia experience working at Samsung Card in Seoul, Korea. At Samsung Card, Grace designed a new premium customer experience strategy for Samsung Card VIP segment across all key servicing touch points to drive incremental revenue, developed the company’s first international online affiliate program as a vehicle to expand into the international market, and partnered with global hotel companies and luxury travel networks to provide differentiated and high-end travel benefits to the top tiered members.

Grace earned two degrees from Cornell University, a Bachelor of Science from the Hotel Administration School and Master of Business Administration from the Johnson Graduate School of Management. Cornell is where she found her passion for the hospitality industry and teaching fitness. On her spare time, she continues to teach group fitness programs.