With offices in the United States and Singapore, Greenview is a boutique sustainability firm that provides hospitality organizations with consulting and advisory services, the leading online sustainability data platform, and industry research studies. Greenview has a niche focus and expertise in the hotel industry and work with many of the hotel industry’s leading chains including Marriott, IHG, Wyndham, Mandarin Oriental, Hyatt, and Hilton. Beyond hotel companies, Greenview works with research institutions, destinations, and cruise lines to catalyze sustainability as the industry’s thought leader.
Thought Leadership – We dive deeply into the issues of sustainability for our clients and seek to be thought leaders in the areas in which we work. Work to advance measurement through standardized, non-proprietary, and widely available tools and practices. Our tracking methods are intended to support industry standards and frameworks where “how to” gaps currently exist.
Thorough Understanding of Standards, Frameworks, and Certification – We work extensively with related standards, frameworks, and certifications. We utilize our understanding of their inner workings, cross-application, and effectiveness to spot trends, advise clients, and streamline processes. Greenview’s clients have received notable awards and recognition including the Dow Jones Sustainability Index Global Leader, CDP Leadership Index, GRESB Green Star, UFI Sustainable Development Award, and IMEX Green Meeting Award.
Active Industry Engagement – We are actively involved in the leading discussions on sustainability, with company spawn initiatives (see below for listing and descriptions) and affiliations and participation in organizations including Cornell University Center for Hospitality Research, Global Sustainable Tourism Council (GSTC), GRI Organizational Stakeholder, and Hotel Carbon Measurement Initiative (HCMI).
Eric Ricaurte – Founder & CEO
Eric founded Greenview as a boutique firm specializing in the metrics, measurement, and reporting of carbon and other sustainability performance indicators within travel & tourism. He is a frequent speaker, organizer, researcher, and generally ubiquitous character in the topic of sustainability measurement.
Eric began his career canoeing people through the jungle. He spent 10 years working in ecotourism across Costa Rica, Mexico and Brazil in operations and as a consultant. He started out managing eco lodges and nature park operations, and then naïvely decided to go on his own as an independent consultant. Eric built his client list to include hotels, parks, nature & cultural tour operators, receptive tour companies, and eventually destinations. During this time, he went 6 years straight without wearing a tie and his entrepreneurial ventures included co-owning a failed speedboat & outrigger canoeing tour business in Bahia, Brazil.
Throughout these formative years Eric spent plenty of time in forests and parks, and became fascinated with the concept of carbon sequestration for value it placed on nature and the opportunities it provided for conservation as well as tourism. He started researching the topic in 2001 and won a student research award at Cornell University for his paper titled “Carbon Offsetting, Trading, and Sequestration and their Relation to Travel & Tourism.” Fast forward 10 years later, as a research fellow at Cornell, Eric authored the study “Developing a Sustainability Measurement Framework for Hotels: Toward an Industry-wide Reporting Structure” and was selected as the technical consultant to facilitate the development of the methodology for the Hotel Carbon Measurement Initiative.
Throughout his career Eric has consulted globally for hotel properties; hotel companies; REITs; hospitality vendors; tourism operators, attractions and complexes; cruise lines; the UNWTO, WTTC, and AHLA; event organizers; and tourism destination organizations. Eric earned a Bachelor of Science degree from the Cornell University School of Hotel Administration and a Master of Science degree in Tourism & Travel Management from New York University.
Eric is a member of the UFI Committee on Sustainable Development, the International Standards Working Group of the GSTC, and on the judging panel of the HICAP Sustainable Hotel Awards. He has held a research fellowship at the Cornell University Center for Hospitality Research and been an adjunct instructor at the NYU University Tisch Center for Hospitality and Tourism. Eric is an active board member of the Orphaned Starfish Foundation. In his spare time, Eric still hangs out in forests and has enjoyed playing Capoeira for over 12 years.
Grace Kang – Managing Partner
Grace is managing partner of Greenview, a sustainability consulting and research firm providing hospitality organizations with their strategy, programs, and reporting, and hospitality industry with industry insight, trends and benchmarks. She oversees Greenview’s Asia operations as well as co-develops the company’s business plan and growth strategy. She successfully rolled out the Greenview Portal, a software as a service online sustainability data management platform that makes tracking, measuring and improving in areas of sustainability and social responsibility easy and seamless. She leads a software development team and manages the continuous development of the Greenview Portal and industry benchmarking studies including the Green Lodging Trends Report, benchmarking sustainability operational best practices.
She has a focused background in the hotel industry with over 15 years of experience in various functional roles, particularly in driving business through data analysis, reporting and strategic programs. She brings corporate perspective from working at top global hotel brands such as Starwood Hotels and Resorts and Marriott International. At Starwood, Grace optimized the sales organization in underperforming markets by redesigning customer coverage models to drive revenue and gain market share, and managed and liaised with cross-functional teams to ensure that newly opening hotels have successful opening performances. At Marriott, she led the lodging business plan for select service properties to quantify future investments and profit contribution of new openings, and conducted investment analyses to structure various transactions. In addition to her hotel background, she gained Asia experience working at Samsung Card in Seoul, Korea. At Samsung Card, Grace designed a new premium customer experience strategy for Samsung Card VIP segment across all key servicing touch points to drive incremental revenue, developed the company’s first international online affiliate program as a vehicle to expand into the international market, and partnered with global hotel companies and luxury travel networks to provide differentiated and high-end travel benefits to the top tiered members.
Grace earned two degrees from Cornell University, a Bachelor of Science from the Hotel Administration School and Master of Business Administration from the Johnson Graduate School of Management. Cornell is where she found her passion for the hospitality industry and teaching fitness. On her spare time, she continues to teach group fitness programs.
Olivia Ruggles-Brise – Director
Olivia has over 15 years experience in the travel and hospitality sector in sustainability, strategy, communications and consultancy. She joins Greenview from the World Travel & Tourism Council (WTTC) where she led the organisation’s strategy, research and sustainability initiatives. She oversaw WTTC’s involvement in the development of the Hotel Carbon Measurement Initiative (HCMI) and led industry task forces on ESG reporting, climate action, illegal wildlife trade and human trafficking. Olivia was also responsible for the programme for WTTC’s annual Global Summit and regional events, the annual Tourism for Tomorrow awards programme, and setting the organisation’s strategy based on industry trends and insights. Prior to joining WTTC, Olivia was a consultant with The Tourism Company and developed sustainable tourism strategies for destinations around the UK and internationally as well as hotel and cruise feasibility studies and audience development plans for heritage sites. Olivia is based in London, UK. She has a Masters degree in Tourism, Environment and Development studies from King’s College London and a Bachelors degree in French and Spanish from the University of Edinburgh.
Jessica Yau – Senior Manager
Jessica has over 12 years consultancy experience covering corporate sustainability consultancy services including the assistance of private and public sector clients in the development and verification of non-financial corporate report, the development and implementation of ISO 14001 Environmental Management System (EMS), and evaluation of the environmental performance of construction sites. She has also been involved in environmental due diligence (EDD) / HSE compliance audit in Mainland China for international companies of different nature, corporate social responsibility (CSR) development and assessment, and sustainable development training.
Familiar with sustainability database management, internal engagement programmes and annual sustainability report production, Jessica has supported clients of diverse business nature in the design and production as well as verification of Sustainability Report and HSE Report, such as Hongkong Electric, Housing Authority, FujiXerox, Swire Properties, EPD, and Gammon. With her assistance, the Sustainability Report of Architectural Services Department, HKSAR Government achieved A+ level against GRI (G3). As an in-house sustainability expertise, she also assisted The Hongkong and Shanghai Hotels Limited to become one of the leading companies in the world to attain GRI (G4) –Core Level Materiality Matters Check international recognition.
Lauren Sandler – Senior Manager
Lauren joins Greenview as a Senior Manager providing advisory consultation to clients on corporate responsibility, sustainability and ESG. Prior to Greenview, Lauren spent the last 10 years working in the the travel & tourism industry at Wyndham Destinations and The Hertz Corporation. At Wyndham, she oversaw global environmental sustainability programs across all business units, resorts, and offices. Her areas of focus included hotel and resort green certification, energy, emissions, water, waste, employee engagement, human rights, philanthropy, and responsible supply chain. One of Lauren’s significant accomplishments at Wyndham was the development of the Wyndham Green Hotel Certification program that was integrated into the company’s QA audit process. Lauren was also a key contributor and co-author of Wyndham Destination’s Social Responsibility Report.
For Hertz, Lauren headed global sustainability initiatives, focusing on environmental and energy management systems, carbon footprint development, LEED projects and sustainable design and construction. While at Hertz, Lauren led a team through the successful certification of the corporate headquarters to LEED Gold O+M: Existing Building. She also over saw the certification process to achieve a 2 Star Green Restaurant Association certification for the Hertz corporate cafeteria.
Prior to joining Hertz, Lauren worked in consulting at First Environment, Inc. She provided project management and technical support on carbon footprint development, GHG inventory verification, ISO 14001 environmental management system development and various other sustainability certification projects.
Lauren is based in the U.S., New York City metropolitan area. She holds an Master’s Environmental Policy and Management and an M.B.A. from the University of Denver, Daniels College of Business. She also holds a B.S. in Environmental Policy and Behavior from the University of Michigan, School for Environment and Sustainability. Lauren is a Certified ISO 14001 Lead Auditor and LEED AP O+M.
Rehmaashini Jagarajan, PhD – Manager
Rehma joins Greenview as Senior Analyst. Prior to Greenview, she has served as a Property Researcher at Raine & Horne International (Malaysia) specializing in market research and feasibility studies. She has experience conducting and preparing market research for the purpose of determining the highest and best use of land, ascertaining appropriate development proposals, and preparing feasibility studies relating to new development projects, subdivisions and renovation and refurbishment to existing buildings. She has also served as a valuation executive at JS Valuers Property Consultants Group Malaysia providing valuation services covering extensive range of properties for various different purposes. Rehma is a member of Malaysian Association of Facility Management (MAFM), a medium for the local Facility Management (FM) communities to interact and share knowledge or experience through activities co-organized with various parties both in public and private sectors. Rehma holds a Doctorate Degree (PhD) in Facilities Management as well as a Bachelor’s Degree in Property Management from the University of Technology Malaysia.
Sahil Aggarwal – Senior Analyst
Sahil holds a bachelor’s degree in biotechnology engineering and a post graduate degree in Climate Science & Policy from The Energy Research Institute (TERI). His key focus areas include climate policy, climate mitigation, corporate sustainability and carbon markets. Prior to Greenview, Sahil was working as an Associate Project Manager at South Pole, where he managed and supported the development, monitoring and verification of several Carbon Projects under GS, CDM and VCS such as solar rooftop, wind energy and other community-based projects like off-grid energy and biogas. Prior to South Pole, Sahil also worked as a Climate Change and Sustainability Consultant and worked on engagements for both private and public sector companies like GRI reporting, Business Responsibility Report (BRR), conducting stakeholder workshops, SDG mapping and materiality assessments. He has also served as a Research Associate at TERI for a UNEP funded project for Laos and supported in identifying sectoral policy gaps in the context of Sustainable Consumption and Production
Jasline Ng – Senior Analyst
Jasline is a Business Analyst at Greenview. She provides advisory and research support to the firm, designing and implementing programs to meet clients’ needs in the areas of corporate responsibility and sustainability.
Jasline graduated from the National University of Singapore with a Bachelor of Environmental Studies (Hons). She has been exposed a wide array of modules ranging from the sciences to the arts and humanities. Such interdisciplinary training – including strong foundations in biology, statistics, environmental policy and economics – has equipped her to understand that environmental issues are multifaceted and require complex solutions. Some of her fondest memories in university include stumbling through the forests and snorkeling in the sea of Bohol, Philippines, to conduct ecological surveys, and the wild berry-picking sprees she enjoyed while exploring the boreal forests and peatlands of Finland during her student exchange semester.
In her free time, Jasline enjoys cycling and hiking. She is also keen on languages and currently teaches Mandarin while learning Japanese.
Christian Grober – Analyst
Christian holds an International Bachelor of Business Administration with Honours degree from the Schulich School of Business at York University. His specializations include Responsible Business and Strategic Management, achieving an election to the Dean’s Honour Roll during his time as a student. Christian has built up his knowledge of corporate sustainability through several courses such as: Business and Sustainability, Corporate Social Responsibility in a Global Context and Global Environmental Change, among others.
Prior to Greenview, Christian worked as a Junior Business Analyst at TransPod, where he conducted market research as well as economic and environmental analyses of a Hyperloop transportation system. These analyses quantified the carbon emissions savings and safety benefits as well as the economic rate of return of the Hyperloop transportation system in various regions of the world. Furthermore, Christian worked with the Atlas Smart Cities Organization and was responsible for conducting an implementation plan of snow removal services in Ushuaia, Argentina.
Christian enjoys a wide variety of activities that bring him closer to nature during his spare time including camping, scuba diving and skiing. Furthermore, Christian seeks to maintain an active lifestyle through sporting activities such as ice hockey, soccer, tennis and golf.
Abraham Zeleke – Analyst
Abraham is a policy researcher based in Addis Ababa, who focuses on plastic, waste, human rights policies, risk assessments as well as corporate responsibility and transparency. Abraham holds a bachelor’s degree in English and transfers his critical thinking skills in order to recognize remarkable trends in the growing field of sustainability. Moreover, he believes that his contributions to the field benefit his personal growth, as they catalyze creative solutions which are becoming more significant and necessary in both our personal and professional lives. He is excited to participate in a field and movement that is at the intersection of innovation and social responsibility and positively impacts posterity. Abraham has many interests, including literature and history. In his spare time, he plays the guitar and piano and occasionally collaborates with other artists to make music.
Victoria Tanggono – Analyst
Victoria is an Analyst with Greenview and provides support for corporate responsibility and sustainability projects. She graduated from Nanyang Technological University (NTU Singapore) with a Bachelor of Science in Environmental Earth Systems Science and Public Policy & Global Affairs. Through her interdisciplinary education in both the natural and social sciences, she has become an open-minded skeptic who sees the world through multiple perspectives critically. Aside from her academic pursuits, she is also passionate about sustainable development. Not only had she organised events such as the inaugural NTU Food Waste Symposium in 2018 and the UN Global Compact Network Singapore Youth Forum in 2019, she also had a social enterprise internship at Soap Cycling in 2020. To remain connected with nature, she also enjoys taking walks and hikes.
Lino Gallo – Analyst
Lino is a Greenview Analyst based in Washington, D.C. He holds a B.S. in Environmental Science from the University of Mary Washington and a M.A. in Global Environmental Policy from American University. During his time in grad school Lino explored different focus areas related to climate change and sustainability, developing projects on climate migration, water governance, and sustainable agriculture and viticulture. While at American he also worked as a coordinator for the School of International Service, engaging with students and faculty of all backgrounds. Lino grew up in Barcelona, Spain and is bilingual English-Spanish.
Prior to Greenview, Lino worked with Global Media Services at the Associated Press. He is passionate about achieving meaningful progress towards a more sustainable future, and is excited to be working for an organization that creates measurable impact within a critical industry. A former collegiate athlete, Lino still gives tennis lessons in his free time.